Returns & Refund Policy

Introduction  

At Dropstyles, managed by Alpha Apex Private Limited, we are committed to ensuring that your shopping experience remains as smooth as possible. While we strive to deliver high-quality fashion items, we understand that returns are sometimes necessary. This policy outlines the requirements, steps, and timing for processing returns and refunds.  

Policy Overview  

As outlined in this policy, "we," "our," and "us" mean Alpha Apex Private Limited, and "you," "your," and "user" refer to our respected clientele. By purchasing from our website, you agree to the return and refund conditions detailed below.  

Eligibility for Returns  

• Items must be in an unused and unmodified condition, exactly as received.  
• All original tags, labels, and packaging must be present.  
• The item must be in its pristine condition, without any evidence of wear, laundering, or alterations.  
• Returns must be initiated within the return period specified from the delivery date.  
• Requests that fail to comply with these criteria may be declined.  

Return Process  

• Initiate Contact:  Email our customer support at alphaapexpvtltd@gmail.com with your order information and the reason for the return.  
• Submit Documentation: Where necessary, attach clear images of the product to document any defects or discrepancies.  
• Receive Further Instructions: After review, we will send you the return address and any additional instructions needed to complete the process.  

Refund Details  

• Once we receive and inspect your return, we will inform you of the status of your refund request.  
• If your refund is approved, it will be processed to your original payment method within 5–7 business days.  
• A confirmation email will be sent once the refund has been successfully initiated.  

Partial Refunds  

A partial refund might be granted if the product shows minor damage or is missing certain components, provided it does not fully meet our return conditions.  

Shipping Costs for Returns  

• Unless the return is due to a mistake on our part (such as a defective or incorrect item), customers are responsible for covering the return shipping expenses.  
• Please note that original shipping fees are not eligible for refund.  

Items Not Eligible for Return  

• Customized or personalized items are non-returnable unless they arrive with defects.  
• Items without original packaging, tags, or labels, or those that exhibit signs of wear or damage, are not eligible for return.  
• Products clearly marked as non-returnable at the time of purchase cannot be returned.  

Contact & Support  

• If you need additional information or have any questions regarding our Returns & Refunds Policy, please reach out to our support team at alphaapexpvtltd@gmail.com.  
• We appreciate your business and are here to ensure your experience with Dropstyles is always positive.